Superior Products for Global Manufacturers

Image View Full Product Catalog

Think You've Got Specs We Can't Achieve?

We're engineering solutions that keep up with ever-changing specifications for your industry.
Send Us Your Part

Careers

Job Title: Service Technician

Summary of Responsibilities:

The Service Technician is responsible for providing repair, maintenance and support of Sugino products and machines at various customer locations and at SCP facility. Service Technicians are also responsible for monitoring service calls, maintaining the appropriate reports and documentation required for each service call, suggesting modifications of Sugino equipment, instructing customer personnel in the operation of Sugino equipment, in addition to providing training and support to other Service Technicians.

Primary Functions & Responsibilities:

Provide on-call technical phone support and field response to equipment and customer issues

Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment

Perform emergency service at the customer's locations as needed to ensure the full functionality of Sugino equipment

Provide required service documentation relating to all functions performed

Provide technical support and training for the end user relating to the operation of Sugino equipment

Provide support and training to other Service Technicians in the department

Gain new service customers by reaching out to other companies and providing technical information on Sugino services

Other duties as assigned

Special Position Requirements:

  • Domestic and international travel as required by the customer
  • Travel most weeks, Monday through Friday, and possibly on the weekend and/or holidays
  • Be available and on-call 24 hours per day
  • Interact professionally with customers and suppliers who may, occasionally be difficult to deal with Resolve conflicts while keeping relationships in tact

Careers

Job Title: Service Technician

Summary of Responsibilities:

The Service Technician is responsible for providing repair, maintenance and support of Sugino products and machines at various customer locations and at SCP facility. Service Technicians are also responsible for monitoring service calls, maintaining the appropriate reports and documentation required for each service call, suggesting modifications of Sugino equipment, instructing customer personnel in the operation of Sugino equipment, in addition to providing training and support to other Service Technicians.

Primary Functions & Responsibilities:

Provide on-call technical phone support and field response to equipment and customer issues

Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment

Perform emergency service at the customer's locations as needed to ensure the full functionality of Sugino equipment

Provide required service documentation relating to all functions performed

Provide technical support and training for the end user relating to the operation of Sugino equipment

Provide support and training to other Service Technicians in the department

Gain new service customers by reaching out to other companies and providing technical information on Sugino services

Other duties as assigned

Special Position Requirements:

  • Domestic and international travel as required by the customer
  • Travel most weeks, Monday through Friday, and possibly on the weekend and/or holidays
  • Be available and on-call 24 hours per day
  • Interact professionally with customers and suppliers who may, occasionally be difficult to deal with Resolve conflicts while keeping relationships in tact

Superior Products for Global Manufacturers

Image View Full Product Catalog

Think You've Got Specs We Can't Achieve?

We're engineering solutions that keep up with ever-changing specifications for your industry.
Send Us Your Part

Think You've Got Specs We Can't Achieve

 

We're engineering solutions that keep up with ever-changing specifications for your industry.